1. Navigate to https://app.myridesync.com/settings
2. Click "Quote Request Plugin"
Customization Options
The Customizations section controls what your customers see and can do on your quote request form. Toggle each option on or off to match how you run your business:
Send New Quote Request Confirmation Emails — Automatically emails the customer a confirmation when they submit a quote request, so they know it came through.
Activate Instant Booking — Automatically approves quotes that have available pricing and lets customers pay and confirm their reservation instantly, without waiting for you to review. We recommend enabling minimum pricing and availability blocks before turning this on. (See our dedicated article on Instant Booking for full details.)
Display Quote Estimates on Plugin Page — Shows customers an estimated price on the form before they submit, giving them pricing transparency upfront.
Add Active Fees to Quote Estimates — Includes your active fees in the estimated price customers see, so the quote reflects the full amount.
Offer Return Trips — Lets customers request a round trip directly from the form.
Display Luggage Request Option — Adds a field where customers can note how much luggage they're bringing.
Display Car Seat Request Option — Adds a field for customers to request a car seat.
Show 'How did you hear about us?' question — Asks customers where they found you, which is useful for tracking your marketing.
Show passport # question — Adds a passport number field, helpful for airport transfers or international tour operations.
Custom Messages
Two text fields let you set the wording customers see at key moments:
Price Estimate Not Available Message — Shown when automatic pricing isn't available for a request (for example, a route your pricing rules don't cover). The default is "Quote Estimate Not Available."
Request Plugin Thank You Message — Displayed after a customer submits a quote request. The default is "Your quote request has been received and will be reviewed by our staff shortly."
Blocked Availability
Blocked Availability controls when customers can request a pickup through your plugin. Customers whose selected pickup time falls within a blocked period will see a "Not Available" message. Existing and manual reservations are not affected — this only limits new quote requests coming through the plugin.
Minimum Booking Notice
Turn this on to set the minimum amount of notice required before a customer can request a pickup. For example, entering 30 means customers must book at least 30 minutes in advance. The page shows you the earliest bookable time based on your setting, so you can confirm it's working as expected.
Blocked Periods
Blocked periods let you block off specific date and time ranges when your service is unavailable — such as overnight hours, lunch breaks, holidays, or days off. Customers won't be able to request pickups during any blocked period. To create one, click Add Time Block, set the start and end time, and choose the days it applies to. You can set a block to repeat weekly on the days you select.
You can also customize the Chosen Date/Time Not Available Message, which is shown when a customer selects a time that falls within a blocked period. The default is "We're not accepting reservations on this time. Please select another date or time to continue."